Refund & Quality Resolution Policy

FURRYKU Operated by PJ Global Holdings (Switzerland)

To ensure Swiss-standard precision and protect our global fulfillment cycle, FURRYKU operates under a structured three-phase timeline. This model is designed to provide you with maximum flexibility and protection while maintaining our high engineering standards.

(8-Business Day Window)

Phase 1: 🧘 "Peace of Mind" Window

Status: Customer-First Flexibility

Most stores ship instantly, leaving no room for second thoughts.

At FURRYKU, we provide You an intentional 8-Business Day "Peace of Mind" Window before your order enters the global logistics chain. This window is designed entirely for your convenience.

Total Order Control: Made a mistake? Change your size, swap a color, or update your shipping address effortlessly.

No-Questions-Asked Flexibility: If you simply change your mind, you can cancel for a Full Refund at any point during this window.

No Criteria Required: You don’t need a "valid reason" to make a change. Whether it's a correction or a change of heart, we honor your request instantly.

How to Action: Please contact us using the Contact Form for a quick response, as inquiries must be addressed within the 8-day window. Be sure to include your order number. Contact Form

(7-14-Business Day window)

Phase 2: ✈️ Tracked International Shipping

Status: Finalized & Tracked

Once your gear has been cleared for dispatch and handed to our premium tracked carriers, it enters high-speed transit.

No Modifications: During this 6–14 Business Day shipping window, the order is under the control of international customs and global logistics partners. We cannot cancel, reroute, or adjust the order once it is in the air.

(30-Business Day window)

Phase 3: 🔒 Money-Back Guarantee

Status: Swiss-Led Evidence-Based Resolution

🛡️ Section 1: Are You Eligible for a Resolution? (The Pre-Check)

To maintain our engineered quality at global prices, all claims must meet the following strict eligibility criteria.

[!IMPORTANT]

⚠️ CRITICAL FILING DEADLINES

The 3-Business Day "Arrival" Rule: If your item arrived damaged, defective, or incorrect, you must initiate your claim within 3 Business Days of the "Delivered" timestamp.

The 15-Business Day "Performance" Rule: If the gear suffers a material failure during normal use, you must report it within 15 Business Days of delivery.

The "Lost in Transit" Rule: Claims for non-delivery are excluded from the windows above and can only be filed after 45 Business Days (USA) or 60 Business Days (International) of zero tracking movement.

Claims submitted outside of these specific windows are ineligible for resolution.

✅ You ARE Eligible if:

Logistics Error: You received the wrong size, color, or model (Reported within 3 Business Days).

Arrival Damage: Broken hardware, torn stitching, or material defects (Reported within 3 Business Days).

Performance Failure: Material failure occurring during normal use (Reported within 15 Business Days).

Lost in Transit: Tracking shows zero movement (See Section 5 for mandatory wait times).

❌ You ARE NOT Eligible if:

Late Filing: Reporting damage or defects after the 3-Business Day or 15-Business Day windows.

Sizing Error: You selected the incorrect size (Please refer to our Official Sizing Guide).

Change of Mind: Personal preference shifts after the Phase 1 flexibility window.

Address Error: Non-delivery due to incorrect details provided at checkout.

Wear & Tear: Damage occurring after the 15-Business Day performance window.

If you're eligible, you can begin your replacement or refund request by completing our Quality Resolution Form.

📦 Section 2: Mandatory Evidence Requirements (The Audit Triple-Check)

To initiate an official resolution audit, you must provide three specific pieces of evidence. Missing any of these will result in an automatic system rejection.

📷 Evidence 1: Logistics Proof (The Label)
A clear, readable photo of the Original Shipping Label still attached to the outer packaging. This contains the unique tracking IDs required to verify fulfillment.

📸 Evidence 2: Product Proof (The Flat-Lay)
A photo of the item laying flat on a plain, well-lit surface to verify the overall condition.

🎥 Evidence 3: Functional Proof (The 10-Second Video)
A 10–15 second high-definition video clearly demonstrating the hardware failure or material defect.

[!CAUTION]

🛑 DO NOT RETURN THE ITEM

FURRYKU operates a "No-Return" resolution model. Unauthorized returns are not tracked and will automatically void your eligibility for a refund or replacement.