Accuracy is our priority. We intentionally offer an 8-Day "Peace of Mind" Window to correct errors in your address or size selection. After this window, the order is locked for international export and no further administrative changes can be made.

Please use the contact formular link : Contact Us

To maintain Swiss-standard precision, every order undergoes a rigorous Dual-Phase Audit before being cleared for international export.

This "Deep-Check" includes a secure financial validation and a multi-point physical quality inspection at our global hub.

This process ensures that your gear is functionally perfect and 100% accurate to your specifications before it enters the global logistics chain.

Once the 8-day audit is complete, standard transit takes 6–11 business days. Gear containing electronics or batteries requires 8–14 business days due to international safety regulations.

Please use the policy link : Global Shipping Policy

We provide all necessary documentation for a smooth transit. However, local import taxes or customs duties remain the responsibility of the customer per regional laws.

Please use the policy link : Global Shipping Policy

We use a "No-Return" model to reduce environmental waste. Instead of shipping items back to Switzerland, we offer replacements or credits based on a digital evidence audit.

Please use the policy link : Refunds & Quality Guarantee Policy

To process a resolution, we require:

• (1) A photo of the shipping label on the original box
• (2) A flat-lay photo of the product
• (3) A 10-second HD video demonstrating the defect

Please use the policy link : Refunds & Quality Guarantee Policy

Please inspect your gear immediately upon arrival. Damaged or incorrect items must be reported within 3 days, and material performance failures within 15 days.

Please use the policy link : Refunds & Quality Guarantee Policy

No. All brands under our management operate as exclusively online stores.

To ensure maximum efficiency and global reach, PJ Global Holdings functions as a centralised digital administrative hub.

All inventory, warehousing, and logistics are managed through specialised international fulfilment centres to ensure rapid dispatch directly to your door.

Our Aarburg location does not maintain a physical store, public showroom, or a parcel intake facility.

Customer Support: All high-priority coordination is managed exclusively via our secure online channels. You may reach us through our Contact Form or via email.

Please note that all official correspondence and support resolutions are centrally processed by our management team at PJ Global Holdings.